Tuesday, 28 June 2016

Where to get Medical Help

111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.
NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

When to use 111


You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation.

Call 111 if:

  • you need medical help fast but it's not a 999 emergency
  • you think you need to go to A&E or need another NHS urgent care service
  • you don't know who to call or you don't have a GP to call
  • you need health information or reassurance about what to do next

For less urgent health needs, contact your GP or local pharmacist in the usual way.

If a health professional has given you a specific phone number to call when you are concerned about your condition, continue to use that number.

For immediate, life-threatening emergencies, continue to call 999.

How does it work?


The NHS 111 service is staffed by a team of fully trained advisers, supported by experienced nurses and paramedics. They will ask you questions to assess your symptoms, then give you the healthcare advice you need or direct you  to the local service that can help you best. That could be A&E, an out-of-hours doctor, an urgent care centre or a walk-in centre, a community nurse, an emergency dentist or a late-opening chemist.

Where possible, the NHS 111 team will book you an appointment or transfer you directly to the people you need to speak to.

If NHS 111 advisers think you need an ambulance, they will immediately arrange for one to be sent to you.

Calls to 111 are recorded. All calls and the records created are maintained securely, and will only be shared with others directly involved with your care.

This is a useful guide to help you decide whether to call 111, visit your pharmacy or GP, or call 999.



Friday, 24 June 2016

CarillionAmey Patch Management


Improving the way we manage your patch


As part of the improvement plan, CarillionAmey have rolled out a new initiative which we are hoping will assist with better communication. Each Accommodation Officer (AO) is responsible for making regular checks on the Service Family homes and the surrounding communal areas for which they are responsible. They conduct regular inspections looking out for things such as graffiti, fallen trees, and potholes in roads. During their walk-around they also take a look at the exterior of properties, and may often notice things that families miss, such as a leaking drainpipe or blocked guttering and should alert the occupants so that a job can be raised.

Nowadays with so many families where both partners work, sometimes issues are identified when no one is home, and although the AO will raise the job with the Helpdesk, families may only find out about it when an engineer arrives to complete the job. We recognise that may be a concern for some families so CarillionAmey’s new patch management inspection card aims to solve this problem. Once the AO has identified an issue with the exterior of a property, the details will be completed on the card and posted through the letterbox, helping to prevent small repairs becoming bigger ones.


For further information see the CarillionAmey website

Monday, 20 June 2016

CarillionAmey Move In / Move Out Tick Sheets



These booklets detail the Move In and Move Out standards required of your SFA ensuring that you know exactly what is required from you to get your property to the agreed standard.

Click the link below to find out more:

Move In / Move Out Tick Sheets

Friday, 10 June 2016

Armed Forces Covenant Website



In January 2016 the Armed Forces Covenant was re-launched under a new, unified brand.

The new website lays out the support that is available to beneficiaries of the Covenant – current Regular and Reserve Service Personnel, Service families, former Service Personnel – with links to further information on individual Covenant measures on GOV.uk


The new website also contains information for supporters of the Covenant, including businesses, charities, the general public and local authorities, and regular news stories about how the Covenant is helping real people

See the website at this link
www.armedforcescovenant.gov.uk

Thursday, 2 June 2016

CarillionAmey - Helping to make a difference to Service Family Homes






Improving homes is a great job because it helps to make lives better. Our project teams at CarillionAmey are responsible for running improvement projects as and when DIO give us the green light to start a project and when MOD funding is made available. The projects run throughout the Government’s financial year which runs from 31st March to 1st April.

Project work is very satisfying, the teams really enjoy what they do because it involves making Service homes better, modernising them and helping to make them more energy efficient. Project work means our teams often spend a lot of time with the families and unit personnel which helps them to understand what Service families’ lives are like and why what they do is so important.